Return Policy
General Return and Refund Policy
High Power Laser is committed to ensuring our customers are satisfied with their purchases. If you have bought a product directly from High Power Laser via our website, by phone, or mail, you may return it within 30 days from the shipment date for a refund or exchange, provided you are not satisfied for any reason.
For products purchased from local retailers, other websites, or any third-party sellers, please return them to the original point of purchase.
Returns
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Returns must be initiated within 30 days from the shipment date.
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Items must be returned in their original, unused condition, including all packaging and accessories.
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Custom-made products and those sold at clearance prices are final sale and not eligible for return.
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Shipping fees are non-refundable unless the return is due to a defective product, damage in transit, or our error.
Refunds
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Refunds will be credited to the original method of payment.
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Processing time for returns is typically 7-10 business days from receipt of the returned item.
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Credit card refunds may take an additional 10 days to appear on your account statement, depending on your bank's processing time.
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Refunds sent via mail might take up to 4 weeks to reach you after processing.
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Use a carrier that provides tracking for your return shipment. Without this, you assume responsibility for any loss or damage during transit.
Exchanges
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Exchanges are accepted only on new and unused products.
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No exchanges for custom-made or clearance items.
How to Request a Return, Refund, or Exchange
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To begin the return process, please fill out our "Returns Request Form" online. Include your contact information, order number, item number, and the reason for the return. A customer service representative will contact you to facilitate your request.
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Products not purchased directly from High Power Laser should be returned to their original retailer.
Defective Products
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If you suspect your product is defective, please contact us immediately. Check the warranty information that came with your product. Unauthorized repairs or modifications may void the warranty.
Damaged Products
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Notify us within 48 hours if you receive a damaged product. We will investigate and notify the carrier. Keep all packaging for inspection. Replacements will be expedited once the investigation concludes.
Missing Parts
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Please inform us within 5 days if any parts are missing from your order.
For any further assistance or clarification regarding our return policy, feel free to reach out to our customer service team.